Tomi Nails Policies


Appointment Policies

Please arrive 5-10 minutes early for your appointment as a courtesy to other clients and staff. This gives you time to choose your nail polish before you receive service. A full complimentary coffee and tea bar is available for you to enjoy while you do.

Late Appointments:

Please call us at (705)719-9888 if you are running late for an appointments. Arriving 30 minutes late for an appointment will be considered a missed appointment or no-show.

No-Shows or Missed Appointments:

Frequent no-shows and missed appointments will result in a $30 missed appointment fee being charged.

Cancelled Appointments:

If you must cancel your appointment, please do so at least 1 hour prior to your appointment time. Cancellations made less than 1 hour beforehand will be subject to missed appointment charges.

Group Bookings:

Appointments booked for 4 people or more require a 50% deposit to secure the appointment. Appointments booked for 3 people for 6 services require a 50% deposit to secure the appointment. Group bookings of 3 people or more must be requested at least 24 hours in advance to cancel your appointments.

3-Day Courtesy Service

We want you to be happy with your service. To ensure that you are, we will fix your nails if you have any issues within 3 days of receiving service from Tomi Nails. A small percentage of customers (about 2%) find that nail products don't last on them. While we are happy to honour our 3-day courtesy service, please note that service fees are non-refundable. Also, if you have tampered with your nails during the first 3 days, our courtesy service will not apply.

Gift Certificates

Please note that Tomi Nails Gift Certificates are non-refundable.

Allergies

If you have allergies to any product that might be used at Tomi Nails, please let us know prior to your appointment.

Sterilization and Safety

Tomi Nails complies with the Simcoe Muskoka District Health Unit requirements for sterilization policies and procedures. Strict sterilization procedures are followed with every appointment to meet these requirements. The Simcoe Muskoka District Health Unit conducts random audits on our facility and sterilization processes one to two times per year, which we are proud to say we always pass. You are welcome to confirm this with the Simcoe Muskoka District Health Unit at 705-721-7520

Nail Infections and Fungus:

As part of our adherence to the Simcoe Muskoka District Health Unit protocol, Tomi Nails will not provide services if you have an existing nail infection or fungus. After a nail infection/fungus has been treated and healed, we would be happy to offer you service.

Credo Blade:

We will use Credo Blade when it is necessary. This is done in a safe manner following the Simcoe Muskoka District Health Unit safety protocol.


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